Your Satisfaction is Our Priority

We trust that you will enjoy your experience with the Family YMCA at Tarrytown and hope that, if you have any questions or concerns about anything having to do with your Y membership, you will let us know and give us the chance to address any concerns you may have. Contact or speak with a Program Director.

Membership Fees are Non Refundable

Program Refund/Credit Policy:

If the YMCA cancels a class prior to the first day due to low enrollment, a 100% refund or credit will be issued if you cannot attend another class/day/time. 

If you request a refund at least two weeks prior to the start of the first class, the YMCA will refund or credit 100% of the program fee, less a $10 processing fee.  You must fill out the Refund/Credit Request in full, attach registration ticket or receipt, and submit it to the Y Member Service Desk or the appropriate Program Director.  Refunds or credits may take up to 12 weeks to complete.

For all Y Early Learning Center participants registered in Childcare, After School Care or Summer Camps, please note the following:

  • Deposits and registration fees are non-refundable and non-transferable
  • Monthly fees will be refunded for medical reasons only and only with documentation from a physician

Refunds are issued by check or by crediting the charge on the credit card that was used.  Please be sure to indicate on the Refund/Credit Request, which type of refund you prefer.

Credit for remaining class time is issued in a "Credit Letter," stating the credit dollar amount and including an expiration date by which time the credit must be used.  This Credit Letter must be presented to the Member Service Desk when you register for another program.  Credits are valid for six months.